Reference

Our legal framework and your rights on as88

When you open an account with us, you're entering into a straightforward arrangement: we hold your wallet, process your deposits and withdrawals, stream live games, and stand behind…

Account verificationData privacyWithdrawal securityDispute resolutionRegional compliance
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as88 Our legal framework and your rights on as88
REACH OUR TEAM

How to contact as88 for legal and account matters

Team online

Live chat support

Open your account and reach our support team via the chat widget in your lobby. Available during peak trading hours to help with account queries, payment issues and complaint escalation.

Email for formal requests

Send account access requests, data deletion enquiries and formal complaints to our support email. Responses are logged and tracked for compliance. We aim to reply within two working days.

Account settings hub

Visit your account profile to update personal details, review transaction history, request data exports and manage wallet preferences. All changes are logged for audit and security purposes.

HOW WE PROTECT YOU

Data handling, account security and your information rights

Account identity verification

When you sign up, we collect your name, phone number and payment account details to verify you match deposit and withdrawal instructions. This happens before your first Raast transfer or JazzCash top-up clears.

Payment data security

Your JazzCash, Easypaisa and Bank Transfer credentials are encrypted and never stored in full on our servers. Payment processing is handled by licensed payment partners who comply with local anti-fraud and data protection rules.

Cookie and session practices

We use session cookies to keep you logged in and store your wallet preferences on your device. These expire when you log out. Analytics cookies help us track site performance; you can disable these in your browser settings.

How long we keep your data

Account records, transaction logs and identity documents are retained for seven years to satisfy regulatory and tax compliance. After that period, personal data is securely deleted unless law requires further retention.

Your right to access and delete

You can request a full export of your account data, including transaction history and personal details, at any time. To request deletion, contact support; we will anonymise your account after you close it.

Dispute and complaint escalation

If you disagree with a transaction, account closure or payout decision, file a formal complaint through your account settings or email support. We log every complaint and aim to respond within ten working days.

Common questions about as88 legal, data and account rights

Once you close your account, we anonymise your personal details within thirty days. Transaction records and identity documents remain for seven years for regulatory purposes, but your name and contact details are removed from active systems.

We cross-check your account name, phone number and payment details against your first deposit source. For Raast withdrawals, we confirm your bank account matches your signup details. If there's a mismatch, we ask for additional verification before processing.

No. Your wallet credentials are encrypted and handled by licensed payment processors. We store only a reference token so you don't have to re-enter details on each deposit. Full credentials never sit on our platform.

File a formal complaint through your account settings or contact support with the transaction ID, date and reason. We investigate within ten working days and respond with a resolution or further steps needed to recover your funds if an error occurred.

Yes. Open your account, go to settings and select 'Request Data Export'. We will compile your full transaction history, personal details and login record in a downloadable file within seven working days.

We verify your identity at signup and monitor deposit patterns for suspicious activity. Large or unusual transfers trigger a review. We do not accept deposits from restricted regions or persons listed on sanctions databases.

Access to our platform depends on local law and is available where local law permits. We operate within the legal frameworks of the regions we serve and comply with payment processor requirements and anti-fraud regulations.

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